Terms

Who we are

Bicapp is owned by [to be decided: company name of the VOF] (Chamber of Commerce (KvK) number [to be decided: Chamber of Commerce number of the VOF], VAT number [to be decided: VAT number of the VOF]), [to be decided: address of the VOF]. In these terms we call that Bicapp, or we. You can ask questions via info@bicapp.nl.

Bicapp is software. We make a dashboard for coaches and companies, and an app for their clients and for the members of a gym. We are not a coaching agency. We do not supply coaches and we do not give coaching ourselves. If you train with a coach, the advice in your programme comes from your coach.

Part A applies to everyone who uses Bicapp.

You must be 18 or older to use Bicapp.

For coaches and companies

You sign up in the dashboard and create a workspace, as a freelance personal trainer or as a personal training company. Every personal trainer in your team gets their own account. You log in with a code from your email and a code from your authenticator app.

Bicapp is free for up to 5 clients. A client counts if they have a running package, or a package that has yet to start. Gym members do not count. For them we make an agreement with each gym. If you have more clients, we agree a tailored price. You pay it outside the app, with an invoice or a payment link from Bicapp. What you pay and how long the agreement runs, we set down together. With a gym we also make a contract, which sets out who the clients belong to and what the gym sees.

You are responsible for your coaching and for what you advise your clients. You also decide what happens to your clients' data, or your company does if you work at a personal training company. Bicapp only processes it for you. Those agreements are in the data processing agreement (verwerkersovereenkomst), which is part of these terms.

What you make yourself in Bicapp, such as programmes and your own exercises, stays yours. If you want to stop, email info@bicapp.nl. What then happens to your clients' data, you can read in the data processing agreement.

For clients of a coach

• Your coach invites you to Bicapp. You agree your coaching and what you pay for it with your coach. Bicapp provides the app.
• Your coach makes your programme and approves it before you see it.
• You use the app for training, nutrition, progress, check-ins and chat for as long as your package with your coach runs. After that you can still export your data for 24 months.
• You can log a photo of your plate. The app then suggests what is on it, made by Claude from Anthropic via Amazon Web Services (AWS) in the EU. You check it and adjust it before you log it. AWS does not keep the photo.
• If your coach works at a personal training company, the owner of that company can see your data too. If your coach works through a gym, the gym only sees numbers per coach, not who you are or what you log.

For gym members

• Your gym gives you access to Bicapp, with a link or an invitation. Bicapp provides the app.
• If you do not have your own personal trainer, you train on your own. You choose a tailored plan or a ready-made plan, or you make one yourself. You log what you eat by name or with a barcode. There is then no chat and no coach looks at your data.
• If you want help, ask for a coach in the app. The gym sees your request and can link you to one of its personal trainers. You then become a client of that personal trainer, and the terms for clients of a coach apply.
• If the gym ends your membership in the app, you can no longer train in Bicapp. You can still export your data. If you have not logged anything or logged in for 24 months, we delete your data. You will get an email about this one month beforehand.

AI in Bicapp

Bicapp uses AI in three places. That is Claude from Anthropic, via Amazon Web Services (AWS) in the EU.

• If you train with a coach, AI suggests what is on your plate when you take a photo of it. You check it before you log it.
• A coach can have AI set up a first draft of a workout or programme. The coach adjusts the draft and approves it. You only see it after that approval.
• If you are a gym member without your own personal trainer, AI makes a tailored plan, with a daily target for calories and protein. AI only chooses exercises from the Bicapp library, and fixed rules check the plan before you see it.

What AI makes is a suggestion or an estimate. It is not medical advice. The tailored plan is general advice. No coach looks at it, and it does not take your health into account the way a doctor or physiotherapist does. The daily target is an estimate, not a prescription. If you report an injury, or something under Medical or Prefer not to say, you do not get a tailored plan. You then get the advice to train with a coach. You can still make a plan yourself.

Your health

Bicapp is not a medical device, and coaching is not medical treatment. If you have symptoms, an injury or a condition, or you are pregnant, talk to your GP or physiotherapist first. If you train with a coach, tell your coach as well.

You train at your own risk. If you feel pain or something is not right, stop. If you train with a coach, let your coach know.

Calories and nutritional values in the app are an estimate. Nutritional values come from the Dutch Food Composition Database (NEVO), from Open Food Facts if you scan a barcode, or, if you train with a coach, from the suggestion for a photo of your plate. What you burn during a workout, the app estimates from the duration, your weight and how hard it felt. These are guidelines, not measurements. Do not use them for a medical diet.

What isn't in it yet

• Scheduling video calls. This is shown in the app and the dashboard as Coming soon.
• Push notifications on your phone, and logging in with Apple or Google.

Your account

Your account is personal. You log in with a code in your email. Coaches also log in with a code from their authenticator app. Do not share your login with others. Your coach's programme and explanations are for you. You may not resell them or make them public.

As a client or as a gym member, you delete your account yourself in the app. If you misuse Bicapp, for example with spam or by accessing the data of someone else, we may close your account.

Outages and liability

We do our best to keep Bicapp working at all times, but we cannot promise there will never be an outage. If we are liable for damage, a limit of [to be decided: limit of liability, to be checked by a lawyer] applies. That limit does not apply in the case of intent or gross negligence.

Your data

How we handle your data, including your health data, you can read in the privacy statement. If you are a coach or you have a company, also read the data processing agreement.

If you train with a coach, your data stays for 24 months after your last package. If you are a gym member without your own personal trainer, it is 24 months after the last time you logged something or logged in. After that it is deleted automatically. If you delete your account, everything is gone within 30 days. Invoices are kept for 7 years, because the law requires it.

Complaints and law

If you have a complaint, let us know via info@bicapp.nl. You will get a response within 14 days. If your complaint is about your coaching, your coach is the first point of contact. Dutch law applies to these terms. If you live in another country, you also keep the protection the law gives you there.

Changes

If we change something important in the terms, we let you know in the app or by email. For part A a new version only applies [to be decided: number of days] after we let you know. If you do not agree, you can stop before it takes effect. You can get older versions on request via info@bicapp.nl.

• 3 November 2026, version 2026-11-03.2. Bicapp Zelf is not going ahead, so the part about it was removed. We added terms for gym members, and a part about AI, with the suggestion for a photo of your plate if you train with a coach, the first draft of a programme for your coach and the tailored plan for members without their own personal trainer. The first draft of a programme with AI is no longer under What isn't in it yet, because it is here now. Buying a coach's packages on this site is no longer possible, so the part about it (part B) was removed.
• 3 November 2026, version 2026-11-03. Bicapp is now software for coaches, companies and Zelf. We added terms for coaches and companies, for their clients and for Bicapp Zelf, calories as an estimate, and what isn't in it yet. Logging in with Apple or Google and a first draft of your programme made with software were removed, because they are not in it yet.
• 27 October 2026, version 2026-10-27. First full version. Added: keeping data for 24 months and deleting it after that, and logging in with Apple or Google.